International Medical Group®, Inc. (“IMG®”) is your complete source for international medical coverage: Global Medical Insurance, Travel Insurance, Expatriate Insurance, International Employee Benefits, Missionary Insurance, and Marine Insurance.
Strength
IMG is a multinational, worldwide leader in designing, distributing and administering global health care benefits. Since 1990, we have built a solid reputation by providing medical security to hundreds of thousands of individuals and families in more than 150 countries.
IMG presents a unique, full-service approach to the international community. Our clients include international vacationers, business executives and consultants, missionary groups, expatriates, professional entertainers and athletes, government entities, school and universities, professional marine captains and crew, and local and third country nationals. Our complete portfolio of products allows our clients access to worldwide quality health care and IMG’s superior customer service.
Because we focus exclusively on the international market, we have the ability to offer unique services that many domestic plans cannot provide. Our staff includes:
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Claim administrators who process tens of thousands of claims each year from all over the world, handling virtually every language and currency;
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Multilingual customer service representatives who ease the burden of communicating in a second language; and
- On-site medical advisors who are available 24 hours a day, seven days a week for emergencies, medical evacuations and precertification.
To ensure that we are available when and where needed, IMG also maintains a European service and assistance center, IMG Europe Ltd. Our offices (and each department within them) work together to assist our clients with problem-free, worry-free medical insurance coverage. Worldwide coverage, multilingual capabilities, international claim specialists and access to IMG from anywhere at anytime – all designed to give you true Coverage without Boundaries® and the confidence you deserve when choosing an international insurance administrator.
Security
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While IMG provides plan administrator expertise, our globally recognized underwriter, Sirius International Insurance Corporation (publ), offers the financial security and reputation demanded by international consumers. Rated A (excellent) by A.M. Best and A- by Standard & Poor’s*, Sirius International shares IMG’s vision of the international marketplace and offers the stability of a well-established insurance company. Sirius International is a White Mountains Re company.
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Service
MyIMGSM
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As more people travel around the world, keeping the lines of communication open is exceedingly important. Understanding your needs and realizing this importance, we provide you with the essential element to satisfy your search for smooth communication. |
As an IMG insured, you have the ability to access the information you need to manage your account online 24 hours a day, seven days a week from anywhere in the world with MyIMGSM . Some features of this cutting-edge tool include:
- Claim status check
- Read announcements
- Initiate precertification
- Obtain certificate documents
- Get explanation of benefits
- Request ID cards
- Search for physicians within the First Health Network (PPO) and through the International Provider AccessSM (IPA)
AKESO Care Management® (ACM®)
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Akeso Case Management is a URAC accredited health care management company that has been specializing in the complete spectrum of International Medical Management Services since 1996. ACM offers a unique blend of service components and expertise in medical management. Rather than work with a third party vendor in dealing with Emergency Evacuation, Precertification, Disease Management, Medical Claim Auditing, Claim Rate Negotiations, and Large Case Management, you will work directly with IMG’s wholly owned subsidiary, ACM, and receive the security you need, along with peace of mind. |
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Preferred Provider Organization (PPO)
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The independent Preferred Provider Organization (PPO) is a separately organized network of approximately 500,000 physicians and 4,700 privately owned and operated hospitals contracted by IMG* in America. This PPO network includes approximately 67% of all the hospitals in the U.S. including some of the most well-recognized university medical centers and transplant facilities. |
Using this provider network could significantly reduce your out-of-pocket expenses. Your deductible will be reduced by 50%, and any coinsurance applicable to that charge is waived, when eligible treatment is received from a network provider. When a U.S. hospital outside the network is used, a co-payment of $250 is required in addition to the regular deductible and coinsurance. This co-payment is waived, however, if there is not a network provider within 50 miles of the location of treatment.
You may access the PPO directory by requesting that a copy be sent to you or click here to visit IMG website. Network providers are listed by location and specialty.
* All PPO providers are contracted separately through First Health Group Corp.
International Provider AccessSM (IPA)
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As another example of our commitment to assigning you and assuring you Global Peace of Mind®, IMG provides an online International Provider AccessSM (IPA) database of over 17,000 facilities that can be used to locate health care providers outside the U.S. as needed. You may search by facility, physician, specialty, dentist or location. The database can easily be found at IMG website by clicking here. |
(Note: Use of this IPA service is subject to the terms and conditions specified online. The terms must be agreed to prior to using the service.)